Sr Mgr Robotics Repair Center

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:*

Supply Chain Manufacturing

Job Sub Function:*

Production Equipment Repair & Maintenance

Job Category:*

People Leader

All Job Posting Locations:*

Santa Clara, California, United States of America

Job Description:*

About MedTech*

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Senior Manager, Ottava Repair Center Operations is responsible for leading end‑to‑end repair center strategy and execution for the Ottava robotic surgical platform. This role ensures world‑class service performance, regulatory compliance, operational excellence, and continuous improvement across repair, refurbishment, and return-to-service activities. The Sr Manager leads cross‑functional teams, drives capacity and capability planning, and partners closely with Quality, Engineering, Supply Chain, Field Service, and Commercial teams to deliver exceptional customer outcomes.

Key Responsibilities:*

Operational Leadership*

• Own day‑to‑day and long‑term operations of the Ottava Repair Center, including repair, refurbishment, testing, and release (repaired parts to inventory) activities • Establish and execute repair center strategy aligned to Ottava launch, scale‑up, and lifecycle plans •Establish, track and ensure consistent achievement of KPIs including turnaround time (TAT), cost, quality, and service level agreements (SLAs)

• Lead, develop, and inspire a multi‑disciplinary team including managers, engineers, technicians, and support staff • Build organizational capability through hiring, training, succession planning, and performance management • Foster a culture of accountability, continuous improvement, safety, and customer focus

• Ensure full compliance with applicable regulatory and quality system requirements (e.g., FDA QMSR, ISO 13485, internal SOPs) • Partner with Quality to support audits, inspections, CAPAs, nonconformance management, and change control • Champion right‑first‑time execution and root cause problem solving • Negotiate and manage internal quality agreements with manufacturing and engineering to define support deliverables

• Drive Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce cost, and improve throughput• Lead data‑driven decision making using operational metrics and performance dashboards • Identify automation, tooling, and process optimization opportunities

• Partner with Engineering and R&D to improve serviceability, repair processes, and design for service • Collaborate with Supply Chain on parts availability, inventory strategy, and supplier performance • Align with Field Service and Commercial teams to ensure seamless customer experience and rapid system recovery

• Develop repair center capacity models and long‑range operating plans • Support global service strategy and potential future network expansion • Contribute to business cases and investment planning for tools, facilities, and capabilities

• Bachelor’s degree in Engineering, Operations, Supply Chain, or related technical field • 8–12+ years of progressive experience in operations, service, manufacturing, or repair environments • 5+ years of people leadership experience managing managers and frontline teams • Experience operating in a regulated medical device, robotics, or high‑reliability industry • Strong working knowledge of quality systems and regulatory requirements

• Master’s degree (MBA, MS Engineering, or similar) • Experience supporting complex electromechanical or robotic systems • Lean Six Sigma certification or demonstrated operational excellence leadership • Experience supporting new product launches or rapid scale environments

• Operational strategy & execution • People leadership and talent development • Data‑driven problem solving • Cross‑functional influence • Change management • Customer‑centric mindset

• Ability to work in a manufacturing/repair center environment • Travel up to may be required (30-50%) as repair center footprint grows globally