Robotics Fleet Operations Technician

At Robot.com, we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we’re committed to offering low or no-cost delivery services for everyone.

We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation — and we’re excited to welcome the next generation of tech talent to our team.

About the Role

As a Robotics Fleet Operations Technician, you’ll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above 95% and ensure seamless deployments across our sites.

Key Responsibilities

Operational Coordination

• Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.

• Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.

• Design workflows for systematic maintenance and visual inspections.

• Ensure operational goals and KPIs are consistently met (fleet uptime 95%, SLA compliance, service quality).

• Support cross-functional initiatives in growth, marketing, and client engagement.

• Develop SOPs for process improvement and documentation consistency.

• Prepare and present performance reports, OKRs, and site performance dashboards.

Maintenance Technical

• Guarantee fleet uptime above 95% through proactive maintenance and resource planning.

• Design and implement workflows for systematic visual inspections and deployments.

• Coordinate robot deployment, redeployment, and recovery as required.

• Provide on-site guidance and act as a technical consultant for operations and field teams.

• Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.

• Maintain detailed logs of all interventions, updates, and replacements.

• Manage spare parts and tool inventory efficiently.

• Execute hardware and software updates and field testing.

• Monitor connectivity (SIM cards, data plans, network performance).

• Collaborate with technical teams to diagnose and resolve recurring issues.

• Drive initiatives to improve maintenance processes and reduce downtime.

Team Compliance

• Act as a technical consultant and mentor for on-site team members and interns.

• Conduct weekly operational reviews, share insights, and coordinate improvement actions.

• Support training programs for local coordinators and technical teams.

• Promote a culture of safety, collaboration, and accountability.

Qualifications

• Education: Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).

• Experience: Prior experience in robotics, maintenance coordination, or fleet operations preferred.

• Skills:

  • Strong technical and diagnostic skills

  • Excellent communication and coordination abilities

  • Solution-oriented and proactive mindset

  • Resilience and adaptability in dynamic environments

• Language: Native English

• Travel: Must hold or be able to obtain a U.S. VISA

What We Offer

• Monthly compensation

• Round-trip flights from your home country to assigned sites

• Groceries or meal allowance during travels

• Travel insurance

• Access to Platzi courses to continue your professional development