Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Service Engineer supports Rockwell Automation Customer, Field Sales Force, Industry Sales Force and other Customer Support and Maintenance staff by interpreting complex technical information providing systems programming assistance, informal product/system training, preparing accurate definition and specifications for integrated component systems quotations, troubleshooting, fault finding and co-ordinates hardware, software system projects and attends to emergency callout situations.

You will provide customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment. You will Instruct customers in the operation and maintenance of the system. You will serve as company liaison with customer on administrative and technical matters for assigned projects. You will complete the technical preliminary studies of assigned projects in detail, progress on the technical process, and startup the new systems on site. You will report to the Country Manager.

Your Responsibilities:

• Provide technical assistance for Rockwell Automation and 3rd party equipment
• Provide skills to meet individual customer needs.
• Participate in the enrolment of the 24h service contracts.
• Be prepared to assist RA offices in other countries (short term assistance).
• Maintain good relationship with the customer during and after completion of the services
• Presales system consultancy and conceptual design of Rockwell Automation solutions
• Help prepare technical proposals
• Assist in preparation and presentation of technical solutions to customers
• Provide feedback on status to supervisor
• Work toward continuous improvement in the Customer Service quality system
• Be responsible and accountable for assigned tasks.
• Maintain documentation and implementation of the Quality System as indicated in the Quality Manual.
• Excellent knowledge of the industrial automation product range and applications including PLC's, HMI's, AC & Servo Drives.

The Essentials - You Will Have:

• BSc degree in Electrical Engineering, Control and Automation Engineering
• Minimum 5 years experience in similar position
• Very good command of English and Turkish language skills (both written and verbal)
• Experience in Variable-Frequency Drive applications, especially high-power drives.
• Excellent knowledge of the industrial automation product range and applications.
• Excellent fault-finding skills
• Work with a diverse range of products and applications

The Preferred - You Might Also Have:

• Basic understanding of OT (PLC, HMI, SCADA, Different process, communication protocol etc.).
• Networking concepts required in OT , CCNA certification and have some past hands-on experience.
• Experience in water, mining, and cement industry knowledge.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.