Director of Field Service

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Business Manager - Commercial and Operations

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In this role you will implement service strategy and drives service growth as well as lead the Service organization. You are also responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

The work model for the role is: On-site/Hybrid

You will be mainly accountable for:

• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.

• Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.

• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.

• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

• Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.

• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Qualifications for the role (Mandatory)

• Bachelor's degree, preferably in Engineering, and 12+ years experience with maintenance, automation, and leadership or Associate's and 14+ years in same areas.

• Previous leadership of both Field Managers and field technicians. (26+)

• Excellent communication and presentation skills.

• Solid team and customer relationship management.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.