Area Field Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Manager

In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to exceed customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.

This position is Remote; however, candidates must reside in Maryland, Eastern Pennsylvania, New York, New Jersey, or Washington DC areas. 

Key Responsibilities

• Build, develop, and lead a high‑performing technical field organization (approximately 30 employees) by driving skills development, certifications, mentoring, performance management, and effective resolution of complex technical issues.

• Strengthen customer partnerships and collaborate cross‑functionally with sales, commercial, project management, and operations teams to align technical capabilities with business needs and drive successful project outcomes.

• Champion a culture of safety, quality, and compliance by ensuring adherence to HSE standards, ABB Way processes, risk‑review requirements, and rigorous technical execution practices.

• Oversee operational and technical excellence across field and workshop activities, including resource utilization, cost and productivity management, and accuracy of operational reporting.

Qualifications

• Bachelor’s Degree (preferably in Engineering or Business Field) and 8 years of relevant industry experience preferably in power delivery/power distribution or an Associate’s degree in a technical field with 15 years of experience in power delivery/power distribution.  

• Demonstrated leadership, strong communication, and a team-oriented mindset with proven planning and prioritization skills.

• Strong customer‑focused reputation with experience working in culturally diverse, global environments.

• Proficient with SAP and Microsoft Office tools (Word, Project, Excel, PowerPoint) and capable of reading engineering drawings and specifications.

• Committed to maintaining high safety and housekeeping standards and ensuring compliance with environmental regulations.

• Must be willing to travel up to 30% of time.

• Candidates must already have a work authorization that allows them to work for ABB in the United States.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI- Remote

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $116,200 and $185,920 annually and is bonus eligible.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company paid life insurance (2X base pay).

• Company paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximums.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program.

Retirement

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

Time off

ABB provides 11 paid holidays.  Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.