Product & Project Technical Support Engineer (Mandarin) - 3D Vision-Guided Robotics

Your mission

Location: Netherlands Experience: 2–3 years Education: Master's degree or above Language: Fluent English; Mandarin proficiency required Travel: Willingness to undertake short-term international business trips

About the Role

We are seeking a technical professional with 2–3 years of hands-on experience in industrial 3D vision and robot-guided applications to support our international business in the Netherlands. You will act as a technical bridge between overseas customers, distributors, and our China-based R&D and product teams. The role covers the full project lifecycle, including pre-sales technical support, solution evaluation, project commissioning, troubleshooting, customer training, and after-sales technical support. You will support applications such as 3D bin picking, robotic part localization and assembly, machine tending, and palletizing/depalletizing, while helping international customers implement reliable automation solutions.

Key Responsibilities

1. Pre-Sales Technical Support

• Communicate with overseas customers and distributors in English to understand technical requirements and application scenarios.
• Support solution feasibility assessments, product demonstrations, technical presentations, and product selection.
• Prepare English technical proposals, application documentation, and technical attachments for quotations.
• Work closely with international sales teams to identify technical risks and support business development.

2. Project Implementation & Troubleshooting

• Support the commissioning and delivery of 3D vision-guided robotic applications, including bin picking, positioning and assembly, and machine tending.
• Perform remote troubleshooting and on-site technical support to ensure successful project implementation and customer acceptance.
• Identify and resolve common issues related to 3D vision, point cloud processing, calibration, robot communication, and system integration.
• Track technical issues through resolution and document solutions for future reference.

3. Robot Integration & Application Debugging

• Work with mainstream industrial robots to perform basic robot teaching, simple program modifications, and communication debugging.
• Assist with hand-eye calibration, coordinate system alignment, robot positioning, and vision-guided motion integration.
• Collaborate with customers and system integrators to improve application performance and system stability.

4. Customer Training & Technical Documentation

• Deliver online and on-site technical training in English for overseas customers and distributors.
• Prepare English user manuals, FAQs, troubleshooting guides, and training materials.
• Contribute to standardized commissioning procedures and application case libraries.

5. Product Feedback & Internal Collaboration

• Collect overseas customer feedback, technical issues, and product enhancement requests.
• Communicate field requirements and troubleshooting findings to China-based R&D and product teams.
• Assist with software updates, product validation, and the implementation of technical improvements.

6. International Technical Support

• Respond to customer technical requests and coordinate remote support across time zones.
• Undertake short-term international travel when required for commissioning, customer training, and critical issue resolution.

Your profile

• 1. Education & Experience

  • Chinese nationality is required.
  • Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement and Control, Electronic Information Engineering, or a related engineering discipline.
  • 2–3 years of relevant hands-on experience in industrial 3D vision, robotic applications, machine vision integration, or automation project implementation.
  • Practical experience in industrial 3D vision-guided robotics projects is strongly preferred.

• 2. Technical Skills

  • Understanding of 3D vision technologies, including structured light, Time-of-Flight (ToF), or stereo vision cameras.
  • Familiarity with hand-eye calibration, 6D pose estimation, point cloud processing, coordinate transformations, and unstructured bin-picking applications.
  • Basic knowledge of industrial communication protocols such as TCP/IP and PROFINET.
  • Familiarity with mainstream industrial robots and the ability to perform basic teaching, simple programming modifications, and debugging.
  • Ability to troubleshoot common issues involving vision systems, robot communication, calibration, and system integration.

• 3. English Communication

  • Fluent English in speaking, listening, reading, and writing.
  • Ability to independently communicate technical requirements, explain solutions, and participate in technical meetings with overseas customers.
  • Ability to prepare technical documentation and deliver customer training in English.

• 4. Personal Attributes

  • Strong hands-on troubleshooting and problem-solving skills.
  • Good communication and cross-cultural collaboration abilities.
  • Willingness to work closely with international sales, customers, distributors, and China-based R&D teams.
  • Willingness to travel internationally for short-term project assignments.

Why us?

About us

About Hikrobot

Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.