Workshop Technician - Service

Job Description

Role Purpose

Repair actuators and resolve customer issues in relation to Rotork products using mechanical & electrical experience, an understanding of actuation/automation and strong problem-solving skills. Based primarily in our workshop but maybe required to support Field Service staff in the field from time to time.

Roles and Responsibilities:

Shop Service

• Assess each actuator based on the reported severity of the problem, and/or a visual & manual inspection.
• Provide a quote estimating labor, required parts and completion date.
• Perform electrical and mechanical troubleshooting to identify issues.
• Upon receipt of PO, schedule repair tasks appropriately to meet completion date.
• Repair the actuator including function testing, cleaning, and re-painting as required.
• Communication any changes or issues to the Service Supervisor immediately.

Production

• Prepare for production by locating and compiling all required components and performing a visual inspection.
• Assemble components together in accordance with engineering drawings and standard operating procedures.
• Upon completion of assembly, test and set-up actuator as needed included setting open and close limits, enabling safety features and resetting data loggers.
• Record assembly and test results and report any problems encountered and actions taken.

Administration & Training

• Ensures job reports are completed on site and a copy handed to the customer.
• Ensures timely entry/submittal (in line with the relevant KPI) of job reports and time sheets to the Service Coordinator for invoicing to the customer.
• Ensures all safety training tickets/certifications are current and up to date before they expire.
• Maintains PPE inspection log to ensure all PPE is current and in suitable condition.

Qualifications

• Trade certificate or technical diploma – can be through education and experience working with live electrical equipment. Formal electrical training highly preferred
• 3-5 years of related experience in industrial maintenance/automation/flow control
• Able to read and understand electrical, pneumatic, and hydraulic schematics.
• Actuation, instrumentation, and valve experience is preferred; detailed knowledge of actuators, especially Rotork, is an asset.
•  Working knowledge of Microsoft Office.
•  Professional manner and ability to provide excellent customer service.
• Must be physically fit to work with: Weight up to 75lbs, heights up to 100ft, and Confined space
• Long periods of standing with repeated bending, crouching, and twisting

#HP

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.