Technician II - MTD

Job Details

Job Location: Charlotte - Charlotte, NC 28208

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: Manufacturing

SUMMARY

Technician II works in developing skills that support various aspects of the Machine Tools business. Install and service Murata Machine Tools products. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned.

- Install Murata Machine Tools products:

   a. Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up, tooling, operation and programming.

   b. Prepare and submit demonstration reports accurately and promptly.

- Service Murata Machine Tools products:  

   a. Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period.

   b. Crosstrain on mechanical, electrical & electronic maintenance.

   c. Perform most maintenance work and provide basic assistance needed by customer following warranty period.

   d. Prepare and submit service time and expense reports accurately and promptly.

-Assist other Field Service Engineers with various assignments to receive necessary on-the-job training.

-Testing and troubleshooting systems to detect and solve technical problems.

-Conduct visual inspections of components and assembled systems to ensure quality standards are met.

-Maintaining accurate records of production data, results, and other reports as required.

-Fill out daily reports/logs on root causes, troubleshooting steps, and solutions.

-Make recommendations for improvements to processes to increase efficiency and reduce costs where appropriate.

-Develop strong customer service skills.

-Follow safety procedures and guidelines to ensure a safe work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED required; Technical degree or certification in a related field is preferred; basic knowledge of mechanical and electrical components. Minimum two years’ work-related experience or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES

-  Understanding of mechanical, electrical and hydraulic systems

-  Knowledge of CNC equipment (FANUC a plus) and basic math and computer skills.

-  Ability to troubleshoot and solve technical problems.

-  Must be able to use gauges and tools efficiently.  Mechanical and electrical aptitude is required.

-  Able to follow and read complex engineering drawings (mechanical and electrical schematics).

-  Good use of hand tools, power tools, measuring instruments, and electrical testing equipment.

-  Machine tool experience is a plus

-  Technical or military training in electronics is a plus

-  Desire to understand customer needs

-  Strong attention to detail.

-  Strong communication skills and ability to work effectively in a team environment.

TRAVEL

This position requires up to 50% travel including domestic and international. A valid driver’s license and good driving record are required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; talk or hear; and taste or smell.  The employee frequently is required to walk and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate to high.

REQUIREMENTS WHEN ON FIELD SERVICE ASSIGNMENT

The worker is subject to noise, and sometimes hazards; physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals. The worker is subject to atmospheric conditions - one or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, mists, gases, or poor ventilation. The worker is subject to oils - air and/or skin exposure to oils and other cutting fluids.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities