Technical Support Engineer (UAV / MilTech)

About Us

STARK is a new kind of defence technology company, revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high-performance unmanned systems that are software-defined, mass-scalable, and cost-effective. This provides our operators with a decisive edge in highly contested environments.

We’re focused on delivering deployable, high-performance systems. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe.

Qualifications

• Understanding of radio signal propagation principles, Fresnel zones, and radio horizon
• Knowledge of frequency band differences and antenna types
• Ability to use measurement instruments (multimeter, oscilloscope/spectrum analyzer — an advantage)
• Soldering skills and experience working with connectors
• Experience with configurators (Betaflight, INAV, QGroundControl, Mission Planner)
• Understanding of network protocols (IP, TCP/UDP, ports) and basic Linux terminal skills

Conditions:

• Office-based work in Kyiv
• Professional growth opportunities in defense tech

Recruiter for this position

Your mission

We are looking for a Technical Support Engineer who will become a key link between military crews on the front line and our R&D department. This is not a call center operator role - it is a position for a technical specialist capable of solving engineering problems, diagnosing complex systems, and directly contributing to the effective use of equipment in combat conditions.

Responsibilities

• Providing 24/7 technical support to users on a shift basis via secure communication channels 
• In-depth remote incident diagnostics: analyzing cases where equipment operates improperly
• Log analysis to identify causes of failures or malfunctions: distinguishing between technical faults, piloting errors, and the impact of electronic warfare (EW) systems
• Initial inspection and fault assessment of equipment received for repair
• Coordination of service cases: receiving and documenting issues, transferring cases to engineers, monitoring repair timelines, and organizing return shipments to units
• Managing a spare parts pool (cables, antennas, modules) for rapid replacement
• Participating in testing and flight trials of new software and hardware versions
• Creating and maintaining a knowledge base: writing clear manuals, producing video tutorials, and developing FAQs for users
• Systematic collection of field feedback and submitting it to the development team in the form of technical tickets