Robotics Support Lead

PickNik Robotics is redefining the robotics industry with MoveIt Pro, a first-of-its-kind platform that combines AI and motion planning to make robots work in the real world. Physical AI is reshaping the field: as foundation models and vision-language-action (VLA) policies move from the lab into production, MoveIt Pro combines these learned approaches with robust, safety-aware planning and control so robots can reliably perform real tasks. Built on over a decade of experience with companies like GM, Philips, Samsung, BMW, Lockheed Martin, NASA, and leading startups, MoveIt Pro brings proven capabilities into production. Join us in helping companies deploy AI to robots quickly and effectively, unlocking new possibilities. This is a challenging, high-impact role with the opportunity to do some of the most rewarding work of your career.

As Support Lead at PickNik Robotics, you will own and elevate the MoveIt Pro support function. You will serve as both a hands-on support engineer and the leader of the support rotation, ensuring that customers receive fast, high-quality responses while driving continuous improvements to our product and processes.

You will coordinate complex customer situations involving multiple concurrent issues, prioritize based on business impact, and ensure clear communication internally and externally. You will partner closely with engineering and product to characterize bugs, influence roadmap priorities, and improve usability and documentation.

This role combines deep technical skill, customer empathy, and operational leadership.

Am I a good fit?

You:

• Take ownership when something is unclear or stuck

• Are calm in high-pressure situations, bring structure to chaos

• Communicate clearly and confidently with both engineers and executives

• Enjoy challenges: leadership challenges, problem solving challenges, organizational challenges

• Love robotics and care deeply about customer success

• Care about metrics, efficiency, and process improvement

• Want to uplevel the team around you

Requirements

• Troubleshooting ability: think critically, assume nothing, get data, and always work the problem

• Top notch communication skills and time management

• Willingness to work with AI tools and learn on your feet

• Bachelor’s in Robotics, Computer Science, or related field

• Ability to automate and improve processes

• Some C++ experience, familiarity with Python and Docker

Some preferred skills/experience

• Demonstrated leadership or team coordination experience

• Basic experience with Machine Learning

• MoveIt, ROS, Nav2, Mujoco, PCL, OpenCV, or other robotic libraries are advantageous

• Experience leading support or customer engineering teams

• Experience working with customers

• Experience improving documentation and internal processes

• Machine Learning frameworks such as ONNX and PyTorch

Benefits:

• Health, Dental, and Vision insurance

• 401k Matching

• Paid time off

• Opportunity to share in the company’s success through equity

Minimum Salary

• The minimum salary for this position is $90,000/year.