Robotics Maintenance & Field Service Technician II / III

About Tutor

We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop.

As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every line of code written at Tutor has a direct impact on the global, physical economy.

Culture

We believe that something truly special can happen when talented, motivated people work together; at Tutor, every member of our team is empowered to have real impact in everything that they do. We're characterized by both technical excellence and next-level collaboration and respect.

The Role

Are you the person everyone calls when something breaks? Are you tired of being stuck on one machine in one building, when what you really want is to own a fleet of robots in the real world — and be trusted to keep it running without anyone looking over your shoulder?

At Tutor, your office is the customer site and the road. You'll be the face of Tutor across the Central U.S.: the person our customers know by name, call when they need help, and trust to keep their robots running.

You'll deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across Texas and the Central United States. You'll own a territory anchored in the Dallas–Fort Worth region, supporting customer sites throughout Texas, Oklahoma, Louisiana, Arkansas, New Mexico, Kansas, and surrounding states. As the fleet grows, you'll also provide surge support for deployments, preventative maintenance campaigns, and new product introductions nationwide.

Your mission is simple: keep the fleet happy and the customers happier.

The work makes the technology better. Every failure you diagnose, every repair you document, and every root cause you uncover feeds directly into the next generation of our product. You'll be the eyes and ears of the engineering team in the field, helping us build more reliable and serviceable robots with every customer interaction.

We're hiring across two levels.

As a Level II, you'll independently own preventative maintenance, troubleshooting, repairs, and customer support activities across your territory. You'll be trusted to make decisions, solve problems, and represent Tutor professionally at customer sites.

As a Level III, you'll do all of that and serve as the regional escalation point for the Central U.S. You'll be the call the rest of the field team makes when they're stuck, the senior technical voice on the hardest diagnostics and root-cause investigations, and a mentor to Level II technicians as the regional team grows.

We hire for mindset over credentials. Self-direction, accountability, strong customer instincts, and a genuine love of solving difficult technical problems matter more to us than any specific technology stack. If you enjoy working with your hands, figuring out what others can't, and taking ownership of outcomes, you'll fit right in.

Requirements

• Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
• Strong mechanical and electrical aptitude
• Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems
• Ability to read schematics and technical documentation
• Comfort using multimeters, hand tools, power tools, and diagnostic equipment
• Documentation discipline— you log your work thoroughly and follow SOPs consistently, even in the field with no one watching
• Strong communicator who over-communicates by default— comfortable working async over Slack and proactive about keeping the team and customers in the loop
• Comfortable being uncomfortable— you can walk into an ambiguous situation, figure it out, and drive it to resolution without a playbook
• Strong ability to own customer relationships solo — no office, no manager on-site
• Self-direction and accountability: you manage your own schedule, routes, and priorities
• Willingness to travel (~75%) and take ownership of problems end to end
• Based in the Riverside / Inland Empire area (or willing to relocate)
• Valid driver's license and authorization to work in the U.S.
• **Level II:**~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems
• **Level III:**~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to

Nice to haves

• Bachelor's degree in engineering or a related technical field (or equivalent hands-on experience)
• Bilingual (English/Spanish)
• Robotics or automation experience
• Field service experience
• PLC troubleshooting experience
• ROS, Linux, or networking experience
• Military technical background
• Startup or high-growth company experience
• Fabrication, machining, welding, or 3D printing experience

Compensation

Tutor offers competitive benefits including fully employer-covered health insurance, a managed 401(k), and regular in-office meals. We also offer unlimited PTO and holidays. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems. Tutor is an equal opportunity employer and welcomes applicants from all backgrounds.

$75,000 - $120,000 a year