Dispatch Specialist

Job Title: Dispatch Specialist Job Description

As a Dispatch Specialist, you will play a crucial role in supporting the operations of autonomous vehicles. You will be responsible for resolving a variety of trigger requests, sending remote commands, and logging real-time feedback to enhance the performance of our self-driving technology.

Responsibilities

• Respond to and resolve trigger requests from autonomous vehicles promptly.
• Safely send remote commands for on-road and closed-course testing.
• Log real-time feedback regarding autonomy and platform performance during testing for engineers.
• Triage and review remote assist workflows to maintain performance metrics and compliance.
• Escalate operational blockers with suggested solutions.
• Engage in cross-functional projects to demonstrate positive impact.
• Stay updated on self-driving technology, software, and operational changes.
• Work towards quantitative and qualitative goals impacting Vehicle Operations.
• Act as an ambassador by interacting with the public.

Essential Skills

• Experience in dispatching, safety, fleet management, and emergency dispatch.
• Proficient in Microsoft Office and Google Suite.
• Experience in a safety-critical environment.
• Excellent written and verbal communication skills.
• Attention to detail and strategic decision-making abilities.
• Critical thinking and willingness to learn.
• Valid U.S. driver's license with a clean driving record and at least 5 years of driving history.
• Ability to pass initial and random drug and alcohol screenings.
• Availability to work day or night shifts, including early mornings or late nights, and regular overtime.

Additional Skills & Qualifications

• Experience in operations, technology, customer service, or automotive field.
• Proficiency in G-Suite and command line interface.
• Interest and aptitude for technology tools such as apps, gaming, and Adobe Creative Suite.
• Experience in a collaborative team environment.

Work Environment

This role is based in a Command Center environment where you will monitor live vehicle activity using proprietary tools. The position requires you to be 100% on-site with potential travel. Training lasts approximately three weeks, and the shift is a 10-hour overnight (4th shift: Thursday-Sunday, 6pm-4am). Expect overtime and weekend availability.

Job Type & Location

This is a Contract to Hire position based out of Coppell, TX.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Coppell,TX.

Application Deadline

This position is anticipated to close on Jul 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.