Operational Technology Specialist SCADA Systems

Role Summary

As an integral member of the IT regional organization, this role is dedicated to supporting and facilitating secure Operational Technology (OT) systems across MANN+HUMMEL’s manufacturing sites in the Americas region. The IT OT Support Specialist acts as a bridge between traditional IT and OT environments and will be the primary OT knowledge holder for the region. This position also contributes to global OT initiatives in close collaboration with international IT and OT teams.

Main Tasks

• Integration into Center of Competence CoC Structure: This role is part of the global OT CoC and works closely with colleagues in Europe, Asia, and North America
• Regular alignment with the central OT architecture team and participation in global initiativesProvide IT-level support for OT systems in regional manufacturing environments, including SCADA, MES, and other related platforms
• Assist in the integration of production equipment into the broader IT/OT infrastructure, ensuring alignment with MANN+HUMMEL IT standards
• Ensure network segmentation and security between IT and OT environments (e.g., using Cisco/Palo Alto solutions)
• Collaborate with local engineering and production teams to resolve technical issues associated with 
• Deliver 2nd and 3rd level support for OT-related incidents, including root cause analysis and long-term resolution planning
• Document OT systems and maintain technical records
• Support OT-related projects such as system upgrades, migrations, and security initiation

Your Profile

Education:

• Degree in Automation Engineering, Electrical Engineering, IT, or a related field

Experience:

• 5 years experience in IT support roles with a strong focus on OT environments, preferably within manufacturing
• 5 years MS SQL Server experience (administration and scripting) 
• Hands-on knowledge of SCADA systems (e.g., Siemens WinCC, Rockwell, Schneider) and industrial networking protocols (will not be programming PLCs)
• Experience with enterprise network security and segmentation tools (e.g., Cisco, Palo Alto)

Skills

• Strong analytical and troubleshooting skills with a structured, independent work style
• Excellent communication skills in English; ability to work effectively in cross-functional and multicultural teams