Manager, Field Service

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Great Opportunity for a Field Service Manager at a Growing Company

At Pro Mach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire.

You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

***Do we have your attention?***Keep reading.

Bartelt Packaging, a Pro Mach Company is looking for an experience Field Service Manager to join its team in Sarasota, Florida.

As a Field Service Manager, you will…

• Be responsible for proper utilization of field service resources; oversee and manages 24-hour customer support hotline; manage field service personnel, creates trip assignments and dispatches, inform Field Service Technicians of type and location of work to be performed, prioritizes and schedule service orders based on project and customer needs; receive notification from customer when Field Service Technician is released from assignment and updates service schedule.

• Collaborate with a wide variety of departments such as Sales, Engineering, Project Management and After-Market Sales to deliver world-class service.

• Provide technical support for field issues requiring management involvement; review and analyze customer requests for service to prevent future malfunctions; identify patterns of machine problems at customer sites and escalates to Engineering or Technical Support; receive and route all customer calls to appropriate customer support personnel. Achieve revenue and profit targets for designated group; identify opportunities for pro-active service; aim to keep warrantee work to a minimum; strive to maximize sales volume and profits for service calls and parts sales; encourage Field Service Technicians to conduct customer parts audits; work with After-Market Sales Department to record missing, by-passed, or damaged safety devices or parts located in a customer’s plant; ensure Field Service Technicians replace or repair safety items and documents the repairs on their service reports prior to departing the customer site.

• Report any customer service problems related to installation or machine design to Engineering; works closely with Engineering staff to solve chronic technical problems; work closely with Sales to gather information on customer needs and competitive equipment; document any missing or malfunctioning items which were recorded on the service reports; updates contact database.

• May assist with new equipment check-out prior to shipment of machines; obtains purchase orders from customers; coordinates parts availability with After-Market Sales Department; monitor records-of-service, installations and hours required on each job; may create specific invoicing worksheets and forwards them to Accounts Receivable.

If this sounds like you, we want to connect!

• Bachelor’s in Engineering and/or at least 3-5 years related work experience in a manager capacity.

• Experience in a packaging industry preferred.

• Knowledge in PLC/ HMI/ Servo Controls (Allen Bradley / Siemens) or related experience

• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes

• Strong analytical and problem-solving skills.

• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.

• Excellent prioritization skills with minimal guidance and direction, technically competent both mechanically and electrically in order to guide the Field Service Technicians.

**This is an onsite role.**

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Bartelt Packaging

Bartelt Packaging provides best-in-class solutions for pouching, cartoning, shrink wrapping, case packing, and tray packing systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment.

***Curious about life at Pro Mach?***Follow us onLinkedIn,Twitter, andInstagram!

More career opportunities to consider!

Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.

Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

#BRTLT

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.