Field Service Technician

Description

Position Summary:

DwyerOmega is seeking a Field Service Technician who can support SensoScientific’s wireless monitoring products by conducting repairs, troubleshooting electronics, and taking service trips to customer sites. This is a dynamic role that requires excellent problem-solving skills, technical knowledge, and exceptional customer service skills.

Who We Are Looking For:

• The ideal candidate has excellent communications skills and can explain technical concepts to non-technical users and customers clearly.
• A team player who can work in different environments and has an electrical aptitude to solve all types of service problems.

What You’ll Do:

• System Installation: Assist in the installation of sensors, devices, and monitoring systems at client facilities.
• Setup and Configuration: Configure equipment according to client specifications and ensure proper functionality.
• Quality Assurance: Perform tests and inspections to confirm proper operation of installed systems.
• Documentation: Maintain detailed records of installations, including diagrams, client feedback, and inventory of used equipment.
• Client Interaction: Communicate effectively with clients to address their needs, provide updates, and train them on the use of installed equipment as needed.
• Troubleshooting: Assist in diagnosing and resolving technical issues that arise during installations.
• Equipment Management: Maintain and manage tools and equipment required for installations, reporting any issues or needs for replacement.
• Manage both areas of routine such as answering technical support calls, responding to emails on post sale product support, and travel to customer sites for troubleshooting support.
• Troubleshoot and maintain instruments that interface to customer’s control systems including DCS, PLC's, MMI, SCADA and with other industrial field control devices such as pressure transmitters, thermocouples, and analyzers.
• Document field service customer site visits via Field Service Reports and expense reports.
• Product Assembly: Assemble and configure products ready to be shipped when not traveling.

Safety

• Maintain a safe and organized work environment by following safe work practices and company safety policies.
• Train employees in job-specific work and safety procedures.
• Actively participate in safety training and promptly report unsafe conditions, incidents, or near misses.

Communication

• Communicate clearly and professionally in English, both verbally and in writing.
• Maintain effective working relationships with employees, peers, management, and cross-functional partners.
• Prepare and present departmental reports and operational updates as required.

Requirements

What You’ll Need:

• Associate of Science or vocational training in electrical, mechanical or instrumentation with relevant work experience.
• 0-3 years progressive related work experience of which 3+ years' work experience with wireless monitoring systems, installing at customer sites and/or process controls is a plus.
• Excellent verbal and communication skills, with the ability to explain technical information to non-technical users and customers.
• Ability to troubleshoot complex issues on different types of electronic components.

Physical/Travel Requirements

• This position requires sitting and talking on the phone for extended periods of time and using a computer keyboard.
• Field service trips may require extended periods of standing, walking, bending, lifting up to 50lbs., gripping, wrenching, and twisting.
• May be required to climb ladders, work in confined spaces, using man-lifts and climbing aloft harnesses and travel out of state.
• The candidate must be able to work overtime when required, maintain a valid driver's license, have a valid passport, and the ability to travel worldwide for extended periods of time (30/40% of the time).

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.