Field Service Technician

The Field Service Technician, reporting to the ONE BHS Service Manager, delivers superior and timely service support to customers worldwide while maintaining the highest level of customer satisfaction in the industry. This position provides technical support for all system components including computer, robotic, electro-mechanical components, mechanical, and pneumatic systems. Additionally, this position is responsible for warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations. This is a remote role where the HQ are located in Oregon or Tennessee with up to 80% travel as required.

Key Responsibilities:

The Customer Service Technician will:

• Travel up to 80% of the time domestically and internationally, both by air and car
• Troubleshoot, perform repairs and modifications on mechanical, electrical, or software aspects of equipment at customer sites
• Remotely monitor NRT systems to ensure optimal product operations at customer sites
• Interface with customers on-site to deliver product and service training
• Document all customer related activity including installations, preventive maintenance, and service visits. Will also close all issues prior to departing a customer’s location and ensure any next steps are identified for follow up
• Assist in the start-up, installation, and testing of new equipment
• Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency and customer productivity
• Assist with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials
• Capture and provide feedback to RD, Engineering and Manufacturing groups to improve product performance and serviceability
• Provide after-hours and on-call support when assigned
• Complete other duties as directed

Qualifications:

• Associate degree preferred
• 3-5 years’ experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience)
• Working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology
• Proficiency in MS Office, particularly Word and Excel required
• Previous experience in PLC programming and troubleshooting automation equipment preferred but not required
• Experience with robotics, specifically ABB, a strong plus
• Excellent customer relations and interpersonal relations skills including a high degree of diplomacy
• Command of the English language required, and bilingual is a plus
• Ability to clearly communicate technical ideas verbally and in writing to various audiences
• Strong root-cause analysis and problem-solving skills, high attention to detail
• Ability to work effectively in a team environment
• Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure
• Highest level of reliability and dependability