Field Service Technician

Description

REPORTS TO: Field Service Manager

Field Service Technicians represent the face of PRI by providing hands-on support to customers at start up and throughout the operating life of our equipment. When not traveling, the FS Techs are troubleshooting tech calls and providing assistance to the production team building systems.

KEY RESPONSIBILITIES & FUNCTIONS

• Install, troubleshoot, repair and maintain PRI equipment located at customer sites• Provide on-site training to customers on the proper and safe use of PRI equipment, and the proper understanding of day-to-

• Test the operational sequencing of PRI equipment as well as the testing of all safety alarms• Consult with customers to explore current and future needs – recommend service contracts, preventative maintenance

• Provide technical support to customers via phone or remote connection to system• Work with electrical schematics, mechanical blueprints and other documentation• Provide feedback to sales and engineering on future business and design improvement ideas• Present a professional appearance and handle customers in a positive, professional manner• Maintain contact with key customers to ensure their systems run in top condition• Inspect field utilities referencing P& IDs for proper sizing and materials per local building codes; inspect field utilities (water,

• Test and troubleshoot PLC programming for deficiencies and proper operation with a laptop computer• Perform preventive maintenance on PRI equipment to maintain peak efficiency• Generate various reports and feedback to PRI Management, Sales, Engineering, Accounting and Customer Service

• UL, NEC, and international standards for electrical design must be observed as appropriate• All PRI safety policies should be taken seriously and followed accordingly