Field Service Technician
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Summary
Town of Lodi, United States
Full-time
3-4 years
About this Job
Description
General Summary: Commissions and services Alkar product lines. Conducts on-site customer operational and maintenance equipment training and start-up.
Principal Accountabilities:
- Services Alkar product lines. Documents all service-related activities.
- Works from schematics, diagrams, written and verbal descriptions, layouts or detailed plans to perform testing, checkout modifications and troubleshooting on Alkar equipment.
- Assists Controls Department in modifying and servicing custom PLC control systems.
- Assists in developing methods or actions to remedy malfunctions for Alkar product lines.
- Conducts on-site customer training including proper operational and equipment maintenance procedures of equipment.
- Prepares reports for analysis of product failure trends and service issues.
- Download and configure programs for HMI and PLC systems
- Assign and update system IP addresses
- Configure VFD parameters within control programs
- Copy, package, and distribute programs to Alkar for implementation
- Performs additional assignments as requested by Service Manager.
Areas Supervised:
- None.
Scope Data (budget accountability, operating revenues, organizational unit responsibility, number of employees supervised, other pertinent numeric data):
- Interacts directly with customers.
- Services seven to eight different Alkar product lines.
- Carries out assignments that vary from semi-routine to complex in nature with minimal immediate supervision.
Description of physical working environment:
- Regularly works from a sitting or standing position while working on computers.
- When traveling may encounter working areas in both refrigerated and heated environments
- Ability to occasionally lift 50 pounds or more with proper assistance and/or rigging equipment.
- Extensive Domestic and International Travel is required
Requirements
Knowledge, Skills and Abilities Required:
- Two-year associate degree in Industrial Maintenance or related technical training.
- Minimum of three to four years trouble-shooting experience in manufacturing equipment including commissioning and field service experience.
- Good analytical and problem solving, verbal and written communication skills along with interpersonal skills to work effectively with customers.
- Previous experience with air balance, temperature control or commissioning of gas heated equipment is helpful.
About the Company
