Field Service Technician

Field Service Technician

Location: Houston, Texas Travel: Up to 35% (approximately 65% office/shop-based)

About Bray International

Founded in 1986 Bray International is a global leader in industrial valves, actuators, and control products, delivering innovative flow control solutions to customers in more than 40 countries. As a privately held company with nearly four decades of engineered excellence, Bray has built a strong reputation for high-performance products, superior value, and exceptional customer service. Our fully integrated product line serves over 12 diverse industries, meeting the rigorous demands of the process sector with reliability and precision. Driven by a long-standing commitment to excellence, Bray offers the stability of a trusted, privately owned organization that continues to grow through innovation, collaboration, and integrity. Guided by our vision to be the most respected and successful valve, actuator, and controls company in the world, Bray places peopleour employees, customers, and partnersat the heart of everything we do. We pursue progress through continuous improvement, a family-like culture, and an entrepreneurial spirit that shapes the future of flow control solutions.

If you are a technically skilled professional with a strong customer-focused mindset, this opportunity at Bray International may be the perfect fit for you.

As a Field Service Technician, you will play a critical role in supporting our sales team, distributors, and end-users by providing expert technical assistance, processing RMA returns, and handling field service requests related to our valve, actuator, and control products. Working closely with our Warranty Division, you will directly impact customer satisfaction and help strengthen long-term relationships with our clients.

This position offers hands-on technical work primarily in our Houston facility, with occasional travel opportunities across the United States based on experience and expertise.

Key Responsibilities

• Provide technical support to internal and external customers regarding Bray valves, actuators, and control products
• Perform field evaluations, troubleshooting, installation support, and warranty-related repairs as needed
• Diagnose, repair, and test valves, actuators, and control systems
• Process product returns and evaluate defective components
• Utilize ERP systems to receive, stage, and transfer products between departments
• Support warranty claims and collaborate with internal teams to ensure timely resolution
• Operate a forklift and maintain a safe work environment
• admin reporting, expense reports with use of credit card.

Qualifications & Experience

• High School Diploma or equivalent required
• 510 years of experience in valve actuation or a related flow control industry
• Prior hands-on field experience with valves, actuation, and controls required
• Experience working in a manufacturing environment with industrial products
• Permanent work authorization in the United States (required)
• Strong computer proficiency
• Excellent written and verbal communication skills
• Self-motivated with a desire to expand technical knowledge of Bray products
• Detail-oriented with strong problem-solving skills
• Able to lift up to 50 lbs. periodically and climb as required in compliance with OSHA regulations
• Valid drivers license required with use of company Van
• Comfortable working independently and collaboratively in a team environment

Sponsorship is not available for this role. Applicants who currently hold, or will require in the future, visa sponsorship (e.g., E, F-1/OPT/CPT, H-1, H-2, L-1, B, J, or TN) are ineligible

As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.

What We Offer:

• Competitive Pay Plans

• Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:

• Medical, dental, vision, and life insurance

• Paid holidays and vacation

• 401(k) plan with matching contributions

• Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.

• Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.

• An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence

Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!