Field Service Engineer / Service Technician

Job Title*

Field Service Engineer / Service Technician*

Department*

Customer Care*

Reports To*

Product Service Manager*

FLSA*

Exempt*

Location*

Winnepig*

Summary*

The Field Service Engineer/Technician is responsible for maintaining, troubleshooting, and repairing advanced CNC sheet-metal processing equipment and automated manufacturing systems at customer facilities.

This position serves as the primary technical representative of the company while on-site. The Field Service Engineer/Technician works independently and in cooperation with customers, technical support, engineering, spare parts, installation, and service management to restore equipment performance, minimize customer downtime, and provide a professional customer experience.

Essential Duties and Responsibilities*

• Diagnose and repair mechanical, electrical, electronic, hydraulic, pneumatic, software, network, and automation-related problems.• Perform corrective service interventions, preventive maintenance, machine evaluations, inspections, calibrations, and equipment upgrades.• Read and interpret electrical schematics, mechanical drawings, hydraulic and pneumatic diagrams, machine layouts, technical manuals, and installation documentation.• Use diagnostic software, electrical test equipment, precision measuring instruments, and mechanical tools to identify and correct equipment problems.• Troubleshoot PLCs, CNC controls, industrial networks, I/O systems, servo drives, motors, encoders, sensors, safety circuits, and related control components.• Perform mechanical alignments, adjustments, component replacement, calibration, and functional testing.• Confirm that completed repairs and installations meet company specifications, safety requirements, and customer production needs.• Train customer personnel in safe machine operation, routine maintenance, troubleshooting, and equipment best practices.• Clearly explain technical findings, repair status, outstanding concerns, and recommended corrective actions to customers.• Maintain communication with service coordination and management regarding job progress, technical concerns, parts requirements, scheduling risks, and additional support needs.• Complete accurate and timely service reports documenting the reported problem, diagnostic work, actions performed, parts used, machine condition, test results, recommendations, and remaining open items. Submit time, travel, expense, and other administrative documentation within established deadlines.• Identify opportunities for preventive maintenance, machine evaluations, upgrades, training, spare parts, and other services that can improve equipment reliability and customer productivity.• Escalate unresolved or complex technical issues to technical support, engineering, or management and assist with follow-through until resolution.• Maintain assigned tools, test equipment, computer equipment, safety equipment, and company property.• Follow all company and customer safety policies, including lockout/tagout procedures and the use of required personal protective equipment.

• Strong mechanical and electrical troubleshooting ability.• Working knowledge of industrial electrical systems, control cabinets, motors, drives, sensors, relays, contactors, and safety circuits.• Familiarity with PLCs, CNC controls, industrial computers, servo systems, I/O systems, and industrial communication networks.• Ability to understand electrical, mechanical, hydraulic, and pneumatic schematics.• Ability to use a digital multimeter and other electrical and mechanical diagnostic equipment safely.• General computer proficiency, including Windows-based software, Microsoft Office, email, file management, remote-support applications, and electronic service-reporting systems.• Knowledge of Ethernet, EtherCAT, fieldbus networks, machine networking, and remote diagnostic connections is beneficial.

• Associate degree, technical diploma, military technical training, apprenticeship, or equivalent experience in mechatronics, electronics, electrical engineering technology, mechanical engineering technology, industrial maintenance, or a related field.• A bachelor’s degree in electrical, mechanical, mechatronics, or industrial engineering is beneficial but not required.• Previous experience servicing CNC machinery, industrial automation, machine tools, lasers, punching systems, panel benders, press brakes, material-handling systems, or comparable manufacturing equipment is preferred.• Candidates with strong industrial maintenance, controls, robotics, automation, aviation, military electronics, or electromechanical experience may also be considered.

• Strong analytical and structured problem-solving skills.• Ability to work independently with limited direct supervision.• Strong customer-service orientation and professional judgment.• Clear written and verbal communication.• Ability to manage customer expectations during high-pressure or production-critical situations.• Effective time management and the ability to prioritize changing service requirements.• Willingness to continuously learn new machinery, controls, software, and manufacturing technologies.• Ability to work effectively with colleagues from different technical disciplines, locations, and cultures.

• Quality and accuracy of technical diagnosis and repair.• First-time resolution and reduction of repeat service visits.• Quality, completeness, and timeliness of service documentation.• Compliance with safety policies and procedures.• Customer communication and satisfaction.• Responsiveness and effective management of assigned service activities.• Completion of required technical training and demonstrated growth in machine competency.• Proper identification, communication, and follow-through of open technical issues.• Responsible management of travel, expenses, tools, parts, and company resources.