Field Service Engineer II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Field Service Engineer

At Thermo Fisher Scientific, we are about challenging work, encouraging a culture of performance, quality, and innovation. As a valued member of our successful and growing global organization, you will be encouraged to demonstrate your dedication, hard work, and ability to think creatively. With revenues exceeding $40 billion and the industry's largest investment in research and development, we provide our professionals with the resources and opportunities to make significant contributions to the world.

As an Field Service Engineer  you will become a part of the Israel Field Service team, servicing variety of multi-disciplinary systems as desktop SEM & analytical systems.  

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?

•  Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations.
• Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
• Producing timely and accurate reports of your activities: e.g., service reports and expense reports
• Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.

How will you get here?

• Must have a practical engineer; B.Sc or M.Sc degree or equivalent qualification in Mechanical, Electrical or Electronics Engineering
• At least 3 years of hands-on technical experience installing, solving, repairing and calibrating sophisticated multidisciplinary analysis tools (e.g: analytical systems, MRI; X-ray systems or similar)
• Knowledge of Electron Microscopes is an advantage but not a requirement.
• Strong analytical, trouble shooting and problem-solving abilities with excellent hand-eye coordination and manual dexterity
• Strong communication skills with fluency in English (verbal and written)
• IT literate, including TCP/IP networking
• A strong team contributor who is able to work remotely and connect with colleagues in the region
• Driving license required
• CVS IN ENGLISH ONLY