Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Service Engineer is the technical expert responsible for helping customers install, start up, maintain industrial automation systems throughout their lifecycle. The Field Service Engineer provides customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Be a company liaison with customers on administrative and technical matters for assigned projects.

You will report to the Regional Business Manager Lifecycle Services, Andean Region.

Main responsibilities:*

• Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.• Provide technical support to customers during planned or emergency engineering services.• Resolve technical issues related to Rockwell Automation products.• Check out and approve operational quality of system equipment.• Instruct customers in the operation and maintenance of the system.• Be a company liaison with customers on administrative and technical matters for assigned projects.• Learning in Rockwell Automation products and technologies.• Prepare technical reports on what has been done during the services• Complete administrative tasks such as expense and time reports (Weekly)• Participate in the training processes provided by our organization.

• Bachelor's degree in Electronics, Electrical, Mechatronics, System Engineering or related area.• English in a good communicative level, both spoken and written• Travel up to 70% of the time, which can include both domestic and international trips.

• Typically, 5 years of related experience.• Prior experience in industrial automation• Customer service experience.• Technical knowledge of Control / Network / Power• Programming Experience with Rockwell Automation Products.•• Understand Change Management principles.• Hands-on facilitation of large end-to-end value streams.• Capability of Managing Multiple Priorities.• Leads cross-functional projects.• Ability to work with cross functional teams and multicultural teams.• Work with Global & Regional Teams and local stakeholders to implement improvements (tools, best practices, compliance, and procedures).• Comply with Global policies, standards, procedures, and protocols.

• Comprehensive mindfulness programs with a premium membership to Calm.• Volunteer Paid Time off available after 6 months of employment for eligible employees.

• Employee Assistance Program.• Personalized wellbeing programs through our OnTrack program• On-demand digital course library for professional development... and other local benefits!