Field Service Engineer - Electromechanical

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Almaty

Field Service Engineer - Electromechanical

YOUR OPPORTUNITY

As a Field Service Engineer, you will lead the installation, startup, commissioning, and testing of Sidel equipment at customer sites, specializing in electromechanical systems. You will provide expert technical assistance both during and after the warranty period, deliver specialized training, and manage after-sales services. Your goal is to develop a deep understanding of customer needs to provide objective advice, ensuring the highest levels of equipment performance and customer satisfaction.

YOUR MISSION

• Performance Testing:Test and evaluate equipment performance at customer plants according to technical, contractual, and safety specifications.
• Technical Operations:Operateelectromechanicalsystems and HMI for routine activities and advanced troubleshooting, following Standard Operating Procedures (SOPs).
• Technical Execution:Execute integrated electrical and mechanical work, ensuring seamless communication between moving parts and control systems.
• Quality Management:Properly identify, document, and report equipment non-conformities.
• Reporting:Regularly submit accurate time sheets and detailed technical reports regarding all on-site activities.
• Customer Satisfaction:Act as a Sidel ambassador to ensure ultimate internal and external customer satisfaction.
• Compliance:Perform all activities in alignment with SOPs, Sidel coordination plans, and specific customer site safety rules.
• Business Development:Identify and report potential after-sales opportunities (spare parts, upgrades, services) detected while on-site.
• Mentorship:Coach junior colleagues on professional on-site behavior, technical execution, troubleshooting, and reporting standards.
• Coordination:Report to the Installation Site Manager (ISM) regarding team activities and project progress.

YOUR PROFILE

• Experience:Minimum of 3 years in field service engineering or technical maintenance.
• Industry Knowledge:Proven experience within the beverage industry or liquid packaging sector.
• Technical Expertise:Consolidatedelectromechanicalbackground, with the ability to handle both mechanical assemblies and electrical troubleshooting.
• Product Knowledge:Prior experience with the Sidel Portfolio is a significant plus.
• Process Awareness:Knowledge of upstream process machinery is highly valued.
• Mobility:High flexibility and willingness to travel (up to 90% of the time, internationally).
• Language:Fluency in Russian/English (additional languages are an advantage).

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