Field Service Engineer
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Summary
Ashburn, United States
Full-time
3+ years
About this Job
Field Service Engineer
LOCATION: Ashburn, VA (with up to 75% travel)
Who We Are
Janitza LP is the North American arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data center and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.
Our North American branch was established in 2018 and our team is growing quickly. We're seeking a Field Service Engineer with strong technical proficiency to manage the configuration, installation, and commissioning of complex hardware and software systems at customer sites.
Who You Are
The Field Service Engineer will lead the configuration, installation, and commissioning of our hardware and software product portfolio at customer sites. This role is responsible for ensuring seamless deployment, verifying performance against specifications, and serving as the primary technical resource in the field. The Field Service Engineer will combine hands-on implementation with technical expertise, working closely with customers and internal teams to ensure reliable, high-quality project execution.
What You'll Do
Installation, Configuration & Commissioning
- Execute on-site installation, configuration, and commissioning of hardware and software solutions.
- Conduct functional and acceptance testing to validate system performance against requirements.
- Diagnose and resolve technical issues encountered during commissioning, escalating when necessary.
- Ensure all work complies with company standards, safety policies, and industry best practices.
Customer Engagement
- Act as the primary on-site technical contact for customers throughout deployment.
- Provide technical guidance and training to customer personnel on system operation and maintenance.
- Clearly communicate project status, technical issues, and resolutions to both customers and internal teams.
Documentation & Reporting
- Prepare detailed commissioning reports including system configurations, test results, and site observations.
- Maintain accurate and up-to-date records of all field activities.
- Provide structured feedback to engineering and product teams to support product improvements.
Collaboration & Continuous Improvement
- Partner with project management, engineering, and quality teams to ensure successful delivery of projects.
- Contribute to refining commissioning procedures, tools, and documentation.
- Support knowledge sharing across the technical support and engineering teams.
What You'll Bring
Qualifications include:
- Bachelor's degree in electrical engineering, Computer Science, or a related technical field (or equivalent experience: 3+ years of experience in field support, installation, or commissioning of hardware/software systems).
- Strong technical aptitude with the ability to configure, test, and validate integrated solutions.
- Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, MQTT.
- Demonstrated ability to learn new technologies quickly and apply knowledge effectively.
- Strong problem-solving skills with the ability to work independently in customer-facing environments.
- Excellent written and verbal communication skills, including the ability to present technical information clearly.
- Willingness to travel frequently (up to 75%) to customer sites.
About the Company