Computer Technician
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Summary
Pittsfield Charter Township, United States
Full-time
About this Job
Description
What This Role Is About*
The Computer Technician keeps systems running reliably across hardware, operating systems, networking, and field-deployed equipment. This role blends troubleshooting, customer support, and hands-on repair work. You’ll work closely with engineering, production, and support teams to diagnose issues, perform repairs, and ensure customers receive dependable, well-documented solutions.
What You’ll Do*
- Diagnose and repair PC-based systems, industrial computers, and peripheral hardware.• Install, configure, and update Windows operating systems and application software.• Perform component-level troubleshooting (memory, storage, power supplies, motherboards, I/O cards).• Support networking tasks including IP configuration, basic switch setup, and connectivity testing.• Document findings, repairs, and configuration steps in ticketing and tracking systems.• Assist with system imaging, staging, and quality checks before shipment or deployment.• Provide technical support to customers and internal teams via phone, email, and in person.• Collaborate with engineering on recurring issues, field failures, and product improvements.• Maintain an organized workspace, inventory accuracy, and adherence to ESD and safety standards.
- Experience troubleshooting and repairing computer hardware (desktop, industrial, or embedded systems).• Working knowledge of Windows 10/11, drivers, BIOS settings, and system imaging tools.• Linux experience is a must, including system navigation, troubleshooting, and basic administration.• Familiarity with networking basics (TCP/IP, DHCP, switches, cabling).• Ability to read technical documentation, wiring diagrams, and system specifications.• Strong communication skills and comfort interacting with customers and cross-functional teams.• A methodical, detail-oriented approach to diagnosing issues and documenting work.• Ability to lift and move equipment as needed in a workshop or production environment.
- Experience with industrial PCs, panel PCs, or embedded hardware.• Knowledge of serial communications, I/O cards, or automation-related interfaces.• Exposure to ticketing systems and structured support workflows.• Certifications such as CompTIA A+, Network+, or equivalent hands-on experience.
About the Company
