Command Center Supervisor - Autonomous Mobility

Description

Location: Lake Nona, FL

Join Beep in revolutionizing mobility through autonomous technology and help shape the future of transportation

Beep is transforming public transportation, and we’re seeking a Command Center Supervisor to lead operations, ensure technical excellence, and deliver exceptional customer experiences.

Beep's Command Center provides centralized command and support for our fleet of autonomous vehicles, whenever and wherever our shuttles are operating. The staff at the center monitor the shuttle fleet's operations, troubleshoot issues, and work with our technology partners to ensure consistent, comfortable rides for all our passengers.

This is a full-time position based at our headquarters in Orlando, FL.

The Command Center Supervisor will oversee real-time operations of autonomous vehicles while managing a team of Command Center Agents and providing technical guidance on automated driving systems (ADS). This role blends leadership, operational oversight, and technical expertise to ensure safe, efficient, and reliable service delivery.

Must be flexible to occasionally work overnight shifts, including weekends.

Key Responsibilities

Leadership & Operations

• Manage and mentor Command Center Agents, fostering a culture of accountability and continuous improvement.
• Oversee real-time monitoring of autonomous shuttles, ensuring safety and operational consistency across all deployments.
• Oversee the incident response process and serve as the incident commander.
• Serve as the primary escalation point for operational issues, ensuring swift and effective resolutions.
• Maintain strong relationships with customers and stakeholders, providing clear communication and reporting on performance metrics.

Technical Expertise

• Provide guidance on ADS systems, including diagnostics, troubleshooting, and performance optimization.
• Collaborate with engineers and developers to address technical challenges and implement improvements.
• Ensure compliance with safety standards and technical procedures for all operational activities.

Continuous Improvement

• Analyze operational and technical data to identify trends and implement process enhancements.
• Drive innovation in incident response and technical workflows.

Requirements

• Associate or Bachelor’s degree
• 1–2 years in a technical or IT support role
• 2+ years of leadership experience
• Strong analytical and multitasking skills
• Passion for emerging technologies
• Exposure to ADS or similar systems strongly preferred

Skills:

• Strong analytical and problem-solving abilities.
• Proficiency in diagnostic tools and software for automotive or autonomous systems.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Additional Requirements:

• Flexibility to support weekend shifts
• Clean driving record and valid FL driver’s license
• Ability to pass background check, drug screen, and Beep AV operator certification