Autonomous Operations Coordinator

Position Overview

We are seeking an experienced and highly motivated Autonomous Operations Coordinator to join our growing autonomous operations team.

This role is critical to ensuring the safe, stable, and high-performance operation of our autonomous vehicle fleet. As a central point of coordination for live operations, the Autonomous Operations Coordinator will monitor fleet activity, coordinate the day-to-day execution of operational plans, analyze key performance indicators, and support real-time decision-making and incident resolution.

This is an individual contributor position that works closely with Field Operators, drivers, engineering teams, customers, and operational leadership. Although the position does not have direct people-management responsibilities, it requires the ability to coordinate resources, provide operational direction during live activities, and influence cross-functional teams without formal authority.

The ideal candidate has experience in logistics, fleet operations, dispatch, control center operations, or a similar technology-driven environment. You are a decisive operator and analytical problem-solver capable of navigating complexity, interpreting operational data, and delivering on operational goals with a relentless focus on safety, performance, reliability, and customer service.

Responsibilities

Operations & Fleet Oversight

• Monitor and control the autonomous fleet via advanced offboard systems and visual dashboards.
• Maintain real-time situational awareness of all fleet activity, vehicle status, and environmental conditions.
• Lead execution of operational plans and schedules, adjusting in real time as needed to maintain performance and safety.

Team Leadership

• Directly manage and support Field Operators (FOs) and drivers ensuring proper staffing, briefings, and alignment to the operational plan.
• Conduct regular team meetings, performance check-ins, and skill development activities.
• Foster a team culture rooted in safety, accountability, and continuous improvement.

Incident Management

• Serve as the primary decision-maker during operational deviations, emergencies, or system alerts.
• Lead incident response, coordinating with support teams, on-site personnel, and leadership to resolve issues promptly.
• Ensure accurate logging, communication, and escalation of all deviations and safety events.

Customer Engagement

• Align daily operations with customer expectations and contractual service levels.
• Collaborate with customers on planning, contingencies, and real-time operational decisions.
• Act as a key point of contact for client communication during live operations.

Resource & System Management

• Plan and coordinate human and vehicle resources to ensure uninterrupted service.
• Utilize control systems to track vehicle behavior, troubleshoot technical issues, and coordinate support.
• Partner with engineering and operations leadership to improve system performance and reliability.

Safety, Health, and Environmental (SHE) Compliance

• Champion safety across all operational activities.
• Monitor environmental and safety conditions using system sensors and live feeds.
• Enforce all safety protocols, including weather assessments, emergency stops, and site lockdowns when required.

Minimum Requirements

• Bachelor's degree and at least 1 year of technical project/program management experience

OR

• Master's degree and no experience

OR

• At least 3 years of technical project/program management experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Experience in fleet management, control room operations, transportation logistics, or related fields
• Familiarity with autonomous vehicle technology, telematics, or logistics platforms
• Strong decision-making skills under pressure and in dynamic environments
• Excellent interpersonal and communication skills (remote and in-person)
• Proficient in using operational dashboards, control systems, and standard business software
• Operational planning and risk mitigation expertise
• Technical aptitude with AV systems, sensors, lidar, and remote control tools
• Strong analytical and data interpretation skills
• Ability to maintain poise and clarity during high-stakes or emergency situations
• Committed to upholding safety, compliance, and company values